Help Center

All of our classes are held over Zoom, so we always recommend downloading Zoom and getting familiar with the app prior to class. You can download Zoom here: https://zoom.us/

Check your class confirmation email to find out any other software you need to get set up ahead of time. Our teachers will guide the students through everything else! (Be sure to move the email into your “Primary” inbox folder so that you see all your future class emails.)

You can always find Zoom links and class schedules on your account.

Just select the class, and the information will be there!

Even though we send reminder emails, please always try to use the Zoom link found from your account just for safe measure. This minimizes the risk of Zoom issues.

Sometimes our emails end up in the spam/junk folder, so if you haven't received a confirmation email from us, you can also double-check there.

If you still cannot find the confirmation email, you can always check your account to find class information, such as the class schedule, the Zoom link, and the classroom.

There are a lot of things that could be happening if you can't get into the Zoom for class. Sometimes Zoom can be glitchy, or having issues, sometimes it's something on our end, or something on your end.

Here are a few general troubleshooting tips:

1. First things first, make sure your Zoom app is downloaded onto your computer, and you have popups enabled. If you're unable to download the Zoom app, and are in your browser, also make sure you have pop-ups enabled.
2. Double-check that you have the right class Zoom ID. You can find this on your account at https://www.create-learn.us/account. You can also find the class password here, if you are prompted for one.
3. Restart your Zoom app if you get a message stating "Waiting for Meeting to Start" or "Meeting in Progress".

To contact teacher, login to www.create-learn.us/account, you will see teacher listed under each class. You can message teacher from there.

Pricing of the class depends on class size, number of sessions, as well as length of the class. Visit the page for the class you are interested. You will see pricing listed on the page.

We also offer private classes and private group classes. You can see pricing on this page. https://www.create-learn.us/pricing#private.

If you are a school or organization that needs class for a group of students, please contact us at partner@createandlearn.us.

Yes! For every new referral, both you and your friend will receive up to $20 that can be used for any classes!

Here's how it works:

1. $5 in credit after a friend completes an introductory class
2. $15 in credit when a friend enrolls a paid class
3. And, your friends get $20 toward their first paid class
4. Go to https://www.create-learn.us/refer-a-friend to learn more! There will be a referral link that you can forward to your friend. Restrictions apply. Referring yourself or same-household family members is not allowed.

We don't offer a sibling discount since we already offer different discounts for all of our classes, all of which are great deals! We pay our awesome teachers well for the great work they do, so I hope you can understand.

However, we do have a referral program where you and a friend can receive up to $20 in credits towards future classes! Here is more information about this: https://www.create-learn.us/refer-a-friend

You can also create your own group class, and save money for each student that signs up.

We can definitely help with this because we offer a full satisfaction guarantee! If, after the first session, you and your child realize a class isn't a good fit, please email support@createandlearn.us for help.

We will help move your child to the right class, at no additional cost, or issue a refund if nothing else is a good fit.

Most of our class programs (e.x. Scratch Ninja) consist of multiple class units that students can progressively advance through (e.x. Scratch Ninja 1, Scratch Ninja 2, etc), and each unit has about four individual sessions (nearly one-hour Zoom sessions).

We also have many scheduling options to accommodate the different needs of all of our students' schedules!

• Weekly: Meets once a week for four weeks.
• Bi-Weekly Camp: Meets twice a week for two weeks. (Only available at certain times of the year, or by private class request.)
• Daily Camp: Meets four times a week for one week. (Only available at certain times of the year, or by private class request.)

If you have a teacher preference for a class, depending on their availability and your preferred schedule, you can definitely join their class!

To do this, please contact us at support@createandlearn.us